1. Order Processing Time All orders are processed, packed, and shipped within 24–48 hours of successful payment confirmation, excluding weekends and public holidays.
2. Shipping Rates & Delivery Timeline Shipping charges and estimated delivery timelines may vary based on the customer’s location, courier availability, and product weight. Final shipping costs will be displayed at checkout before order confirmation.
3. Order Tracking Once your order is shipped, a tracking number and courier details will be sent to your registered email address. Customers may track their shipment through the courier’s official tracking portal.
4. Damaged, Missing, or Lost Items If an item is received damaged, or if a shipment is lost in transit, customers must report the issue within 48 hours of delivery or expected delivery date. Refunds or replacements will be processed within 7 business days, subject to verification and approval.
5. International Shipping We offer international shipping to select countries. Delivery times, customs duties, import regulations, and additional charges may vary based on the destination country. Customers are responsible for any applicable customs fees.
6. Customer Support For shipping-related queries, please contact our support team at: Email: sjdsubhaindustries@gmail.com
